Refund Policy

Firmware Drive sells non-tangible, irrevocable digital goods. Because of this, purchases are generally non-refundable once an order is complete and the file or plan has been delivered. Every file listing is visible without registration, so you can review exactly what you're buying before placing an order.

That said, we recognize that exceptional situations can arise, and we honor refund requests in the following cases:

When a Refund Is Available

• You haven't used what you bought. If your plan shows 0% usage, or you purchased a file and haven't downloaded it yet, you can request a refund and cancellation.
• Download or extraction problems. If a file won't download or unzip correctly, we'll check it on our end. If it's genuinely corrupted, we'll issue a refund and cancel the associated service.
• The product isn't as described. If what you received doesn't match its description on the site, report it to us within 7 days of purchase with clear evidence (screenshots, error messages, etc.) so we can investigate.

What Isn't Covered

We aren't responsible for, and can't refund, issues caused by a file's incompatibility with third-party software, tools, or devices - unless that compatibility was explicitly stated on the file's own page. We don't provide support for third-party applications.

How Refunds Are Issued

We return approved refunds to your original payment method where possible, or credit your Firmware Drive wallet balance, at our discretion.

To start a refund request, see our Return Policy for how to reach our support team. Our Technical Support Team is always available to help - thank you for choosing Firmware Drive.