Frequently Asked Questions

Firmware Drive is a firmware marketplace - a searchable catalogue of stock firmware, mobile repair tools, dump files, and FRP files, organised into folders by brand and device.

Not always. Files that aren't marked "Featured" can usually be downloaded without signing in, subject to a fair usage limit per visitor. Featured files, and any file with its own individual price, need either an active package or a direct purchase - both of which need an account so we know what you've paid for.

Click Sign up in the top menu and fill in your name, email, and password. If you already have an account, use Sign in instead.

"New" just flags a recently added file. "Featured" means the file is part of our paid catalogue - you'll need an active package (or to buy that file directly, if it has its own price) to download it.

Yes - once you're signed in, open the file's page and leave a star rating and comment. Reviews help other visitors judge a file before downloading it.

Try the search bar first - the catalogue grows every day, so it might just be filed under a slightly different name. If you still can't find it, use our Request File form and we'll try to add it.

Each package gives you a bandwidth/file download allowance for a fixed period, shown on the Pricing page. Some packages also include a burst allowance you can dip into once the base allowance runs out, and a fair-use cap on top of that.

Once your base allowance is used up, a burst allowance (if your package has one) lets you keep going on its own separate cycle. Once everything is used, or the package's time period ends, downloads that need a package stop working until you renew or upgrade from Pricing.

Yes - open Account → Packages and switch to any package you've purchased that isn't already active. Buying a new package from Pricing works too, whether or not you already have one running.

If you check "Auto-renew this plan" on the cart page before paying by card, your package renews automatically at the end of each period. Turn it off any time from Account → Packages - your access continues until the period you already paid for ends, it just won't renew again. See our Cancellation Policy for details.

Yes, each package lists how many devices it can be used from at once - shown on the Pricing page for that package.

It's store credit on your account that you can spend on packages or files at checkout, instead of paying by card each time.

Go to Account → Add Balance, pick or enter an amount, and pay for it like any other order. The balance lands on your account as soon as payment clears.

Yes, from Account → Send Balance - enter their account email and an amount, and confirm with the verification code we email you, so nothing moves without your sign-off.

Whatever gateways are set up show automatically at checkout, alongside your wallet balance if you have any. Exact options can vary by your location and order.

Yes - there's a coupon field right on the cart page. Enter your code there before checking out.

Where guest downloads are enabled, non-Featured files can be downloaded without an account up to a daily bandwidth and file-count limit tracked per visitor. Creating a free account removes that cap for anything that doesn't require a package.

Download links expire a short while after they're generated, and are tied to the device/IP that requested them, as an anti-sharing measure. If yours has expired, just go back to the file's page and start the download again.

Open Account → Profile to update your name, phone, and country, or set a new password. Forgot your password entirely? Use Forgot password on the sign-in page instead.

It's an extra code you enter after your password when signing in, so someone who guesses or steals your password still can't get in. Turn it on from Account → Security - choose either an authenticator app (like Google Authenticator) or a code emailed to you at sign-in time.

Yes - the "Danger zone" section at the bottom of Account → Profile lets you permanently delete your account, after confirming with an emailed code. This can't be undone.

Use our Contact Us form and we'll get back to you by email.

See our Refund Policy for what's eligible, and our Return Policy for how to actually request one.