Return Policy

Firmware Drive does not issue refunds for non-tangible irrevocable goods once an order is complete and the product is delivered. As a customer, you must understand this policy before purchasing on our site. We provide all our file listings without registration, so you can see exactly what you need.

However, we understand that exceptional circumstances may arise regarding the character of the files we supply. Therefore, we do honour refund requests for the following reasons:

You have not downloaded any part of the purchased item: If you have not used your package, or our system shows 0% usage, you can request a cancellation and refund. Similarly, you can also request a refund if you purchased a file and have not yet downloaded it.
Download and unzipping issues: If you encounter problems downloading or unzipping the product, we will check the files you downloaded. If we discover the files are corrupted, we will issue a refund and cancel the service from your account.
Product not-as-described: If you believe the product you purchased is not as described on our website, you should report the issue to us within 7 days of the purchase. You must provide clear evidence to support your claim.

If you have changed your mind and want a refund, please get in touch with our customer support team; they will assist you. If you initiate a refund on the PayPal site instead of through our customer support team, your account, all your purchases, and your computer will be blocked from future use.

Please note that we do not bear any responsibility, and we do not honour any refund/return requests based on incompatibility of our products with third-party software or devices, except for those specified as compatible on the preview page of each product. We cannot guarantee that our products are fully compatible with third-party programs, and we do not support third-party applications.

Our Technical Support Team is always available for timely and professional assistance. Thank you for choosing Firmware Drive.